Returns & Refund Policy

Return Eligibility

We accept returns within 7 days of delivery for unused, unopened products in their original packaging. To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• You must have the receipt or proof of purchase
• The return request must be raised within 7 days of delivery

Non-Returnable Items

The following items cannot be returned:

• Opened seed packets (due to hygiene and quality concerns)
• Perishable items such as live plants or soil mixes that have been opened
• Items on sale or marked as clearance

Germination Guarantee

We stand behind the quality of our organic seeds. If you experience poor germination (below 70% germination rate under proper growing conditions), please contact us within 30 days of purchase with photos. We will replace the seeds or issue store credit at our discretion.

How to Initiate a Return

1. Email us at help@xgroww.com with your order number and reason for return
2. We will review your request within 1–2 business days
3. If approved, we will provide return shipping instructions
4. Once we receive and inspect the item, we will process your refund

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

For UPI, credit/debit card, and net banking payments, refunds are typically credited within 5–7 business days after processing.

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us immediately at help@xgroww.com with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you.

Contact Us

For any questions about returns or refunds, reach us at:

• Email: help@xgroww.com
• Phone: +91 96733 64035